Cancellation & No Show Policy

EFFECTIVE MONDAY, JANUARY 30, 2023

Due to an increase in clients and lack of appointment availability, we have decided to implement and enforce a new appointment cancellation and no show policy.

• We now require 24 hour notice for cancellation of a scheduled routine or sick pet appointment, and 48 hour notice for cancellation of a scheduled surgery or dental appointment

• Fees for short notice cancellations:

  • Routine appointments: $28

  • Sick pet appointments: $50

  • Surgery or dental: $75

• Fees for no call, no show appointments:

  • Routine appointments: $30

  • Sick pet appointments: $75

  • Surgery or dental: $100

• Non-refundable deposit required after missed appointments to reschedule:

  • Routine appointment: $50

  • Sick pet appointment: $75

  • Surgery or dental: $150